How often do you restock?

We aim to restock every week, but restock dates vary depending on product availability.

How can I find out about restocks?

Restock information will always be posted on the our social pages @bouyagebeauty

How many items can I buy in one purchase?

Orders are limited to three units of each product per person.

I placed an order. When will my package arrive?

We aim to ship your order the next working day however please read below however our top priority is the health and safety of our employees and customers, so we have created a space our production and fulfillment center to comply with the recommended social distancing and PPE guidelines.

What does this mean for you?

    • Processing times may be delayed. Generally processing times are within 3-5 business days* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.
    • We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
    • You can cancel for a full refund. We have updated our return policy so you can cancel any unshipped order at any time for a full refund.

      We appreciate your patience and understanding as we work through this together.

      Thank you so much for your support!

What method is used for shipping?

All packages are shipped via Hermes.

How can I get in touch with your customer service team?

For customer service inquiries only, please E-mail shop@bouyage.co.uk

I emailed your customer service team. When should I expect a response?

We aim to respond to all E-mails within 48 hours.

Do you offer returns?

All Sales Are Final* We do not accept returns, exchanges or refunds.

In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing products within 14 days of receipt of the package. Customer must provide photos of the issue, including packing slip.

I have not received my order confirmation, what should I do?

Order confirmations can sometimes take up to 24 hours. If you have not received your order confirmation E-mail after 24 hours, please contact us at shop@bouyage.co.uk with your inquiry.

Do I need to set up an account to place an order?

No, but by setting up an account, you will be added to our email list for exclusive updates in the future.

Can I change my order once I’ve placed it?

No, once you place an order it is final.

I’ve forgotten my password. What should I do?

To reset your password, go to https://bouyage.co.uk/account/login and click on “Forgot your password?” above the sign-in button. You will then be prompted to enter your E-mail address you used to create your account. Once you submit, you will receive an E-mail notification with a link to reset your password. Once you’ve done this, you can log in with your new password as normal on this page.

Do you offer discounts and promotion?

Yes from time to time we offer discounts and promotions. Sign up for our email and/or SMS alerts to receive news on special offers.